Last Updated: October 2025

 

Ferelavione, we take great pride in offering premium-quality soaps and body care products made with care and precision. Your satisfaction matters deeply to us, and we want every experience with our brand to be delightful.

Because our products are personal care items, we maintain specific hygiene standards for returns and exchanges. Please review our policy below for full transparency.

 

Returns Policy

For the safety and hygiene of our customers, we do not accept returns on opened or used soap products. However, if your order arrives damaged, defective, or incorrect, please contact our customer support team within 7 days of delivery at support@ferelavione.com.

To help us assist you quickly, include the following details in your email:

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• Your order number

• Photos of the damaged or incorrect item

• A brief description of the issue

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Once verified, our team will arrange a replacement or issue a refund, depending on product availability and your preference.

 

Exchanges

Ferelavione does not offer direct product exchanges at this time. If you wish to receive a different item, you may request a refund for the eligible item (if applicable) and place a new order separately.

 

Order Cancellations

Orders can only be canceled before they are processed or shipped. Once a shipment confirmation email has been sent, the order is considered final. To request a cancellation, please contact us promptly at support@ferelavione.com.

 

Refund Process

Approved refunds will be processed within 5–10 business days to your original method of payment. The time it takes for funds to appear in your account may vary depending on your bank or payment provider.

 

Lost or Missing Packages

If your package does not arrive within the estimated delivery window, please reach out to us. We will contact the courier to investigate and, if necessary, offer a replacement or refund once the issue has been verified.

 

Contact Us

If you have any questions about our return or exchange process, please contact our support team at: support@ferelavione.com
Our team is available Monday–Friday, 9 AM–5 PM EST.